Store Policy

At Krinix, our goal is to provide high-quality products and exceptional customer service. We understand that, on rare occasions, a return, replacement, or refund may be required and we are here to help.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, we will gladly assist you with a replacement or resolution.

Mandatory Parcel Unboxing Video

To raise a complaint, you must record a complete parcel unboxing video and share it with us.

Please ensure that:

• The video starts before the parcel is opened.
• The entire unboxing process is recorded from start to finish.
• There are no cuts, edits, pauses, or filters in the video.

This helps maintain transparency and enables us to review claims fairly.

Important Note

For cases involving transit damage, we are required to share the parcel unboxing video with our courier partner to process reimbursement claims. Therefore, a parcel unboxing video is mandatory for all complaints related to damaged, defective, missing, or incorrect items.

Claims submitted without a valid parcel unboxing video will not be eligible for review or resolution.

How to Submit a Complaint

Please email the following details to krinixcare@gmail.com:

• Parcel unboxing video
• Your full name
• Order ID
• Description of the issue

Our support team will review your request and respond within 1–2 business days.