Question 1

Dispatch time?

Accepted Answer

Our teams takes 3-5 days to process & ship your order. You will get tracking details on your registered email ID within 5 days of placing your order.

Question 2

Delivery time?

Accepted Answer

Standard delivery time is 10-15 days. Locations near or within Mumbai might receive the order earlier.

Question 3

Shipping Charges?

Accepted Answer

Delivery charge is ₹80. Enjoy FREE  shipping on orders above ₹999.

Question 4

Can I trust this website?

Accepted Answer

Yes. Krinix is a govt registered PVT LTD company based in Mumbai. Our GST number is 27GQVPK0022H1ZP. We have fulfilled over 1 Lakh orders all over India. We ensure that every order reaches the customer safely. Be assured when you shop with us, we are always here to assist you. Whatsapp no : 9324866919. You can also reach out to us on @krinixsupport via Instagram.

Question 5

How do I know if my order is confirmed ?

Accepted Answer

We send order confirmation notifications via email. Once the order is successfully placed, you will receive an order ID, Payment confirmation & other order related details on email.You will also receive tracking details once the package has been dispatched from our warehouse which approximately takes 5 days after the order is placed.Steps to find confirmation email- open your email inbox- search for Krinix- open the confirmation email &  5 digit order ID

Question 6

Mode of payment?

Accepted Answer

We accept all modes of online payments - Gpay / Paytm / UPI/ Net banking / Debit card / Credit Card / Phonepe / JioMoney , etcWe use India's most trusted and secure payment gateway Razorpay to accept payments.All prepaid orders will be delivered assuredly.

Question 7

Cash On Delivery?

Accepted Answer

Due to high volume of orders, we are currently not accepting Cash on delivery orders. If you'd like to place an order with us, pls select prepaid modes of payment.

Question 8

Where is your office located?

Accepted Answer

The Krinix team operates from it's two warehouses located in Bhayandar & Borivali which is in Mumbai, Maharashtra. We are launching our walk-in store soon!

Question 9

How can I track my order status?

Accepted Answer

Once your order is shipped, you will receive an email with the tracking number and courier website tracking page link. You can use the tracking no. to track the live status of your order.Tracking details are sent within 5 days of placing your order on your registered email ID.

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